BNS ISO 9000:2015 Quality management systems — Fundamentals and vocabulary


This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following:

  • organizations seeking sustained success through the implementation of a quality management system;
  • customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements;
  • organizations seeking confidence in their supply chain that product and service requirements will be met;
  • organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
  • organizations performing conformity assessments against the requirements of ISO 9001;
  • providers of training, assessment or advice in quality management;
  • developers of related standards.

This International Standard specifies the terms and definitions that apply to all quality management and
quality management system standards developed by ISO/TC 176.

Standard Information

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